Refund & Cancellation Policy

1. Why No Refunds?

Prepvision provides digital educational products including QBank access, PYQs, Grand Test Series, Smart Flashcards, Chanting eBook, and Lakshya Batch (All in One). Upon successful payment, you receive:

• Immediate, full access to the purchased content
• No physical goods to be "returned"
• Irreversible consumption of knowledge and value

Unlike physical products, digital content cannot be "unused" or "returned". Therefore, we operate a strict no-refund policy to maintain fairness and integrity [citation:9].

2. Limited Exceptions

While our policy is no refunds, we may consider refund requests only in the following exceptional circumstances:

• Technical Failure: Persistent, verifiable technical issues on our side that prevent you from accessing the purchased content, and our support team is unable to resolve the issue within 7 days of your purchase.
• Duplicate Purchase: Accidental purchase of the same course or test series twice (refund of duplicate amount only).
• Unauthorised Transaction: Proven fraudulent charge on your payment method (subject to verification).
• Course Cancellation: If Prepvision cancels a course or service that you have paid for but not yet accessed.

No exceptions will be made for change of mind, dissatisfaction after access, personal circumstances, or failure to complete the course [citation:9].

3. Refund Request Process

If you believe your situation qualifies under the exceptions above:

• Timeline: Submit your request within 7 days of the purchase date. Requests after 7 days will not be reviewed.
• Contact: Email [email protected] with subject line "REFUND REQUEST – [Order ID]"
• Required Information: Full name, registered email, order ID, payment date, detailed explanation of the issue, and any supporting evidence (screenshots, bank statement).

4. Review and Processing

• Our team will acknowledge your request within 24 hours.
• We will investigate and communicate our decision within 5-7 business days.
• If approved, refunds will be processed to the original payment method within 7-10 business days. Bank processing times may vary.
• Your access to the relevant course will be revoked upon refund.

5. Non-Refundable Scenarios (Clear Examples)

Refunds will NOT be provided in the following situations:

• ❌ "I changed my mind after purchasing."
• ❌ "I found the course too difficult / too easy."
• ❌ "I didn't have time to complete it."
• ❌ "I preferred another platform."
• ❌ "I didn't realise it was non-refundable." (clear disclosure is provided at checkout)
• ❌ Issues caused by your internet connectivity, device compatibility, or browser settings.
• ❌ Requests made more than 7 days after purchase.
• ❌ Account suspension or termination due to violation of our Terms and Conditions [citation:9].

6. Subscription Cancellation

For subscription-based products (e.g., monthly QBank access):

• You may cancel future renewals at any time via your account settings.
• No refund will be issued for the current paid subscription period.
• Your access will continue until the end of the billing cycle.

7. Promotional and Discounted Purchases

Courses purchased at discounted prices, during promotional offers, or with coupon codes are subject to the same strict no-refund policy. Discounted pricing does not create additional refund eligibility [citation:9].

8. Chargeback Policy

Initiating a chargeback or payment dispute with your bank or credit card provider without first contacting Prepvision is a violation of these Terms and may result in:

• Immediate suspension and permanent ban of your account
• Forfeiture of all access to purchased content
• Legal action to recover disputed amounts and associated fees

We strongly encourage you to contact us first – we are committed to resolving legitimate issues amicably [citation:9].

9. Contact Us

For refund inquiries or questions about this policy, please contact:

Prepvision Learning Private Limited reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting.